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Shortsea Customer Service Specialist, Area Baltic & Eastern Europe

Shortsea Customer Service Specialist, Area Baltic & Eastern Europe
LOCATION: Gdynia

Key responsibilities:
  • Building up business relationships through daily performance and proper communication.
  • Daily contact with customers and solving all customer service issues and making sure commitments towards customers are fulfilled.
  • Cooperation with internal and external stakeholders to assure proper flow of goods and information.
  • Handling incoming orders by ensuring booking data correctness in the systems.
  • Obtaining, checking and preparing documentation to meet transport requirements.
  • Actively participating and supporting corporate improvement initiatives.
Requirements:
  • Excellent customer service skills and attitude.
  • University degree in maritime transport, logistics or economics.
  • Preferably 2-3 years of experience in tranportation as a strong asset.
  • Very good command of English language.
  • Good command of MS Excel.
  • Good organizational skills, attention to details and scrupulousness.
  • Analytical skills and creativity in idea generating and problem solving.
  • Strong interpersonal skills and ability to work in a team.
  • Ability to adapt to a new environment easily and openness for challenges.
Our offer:
  • Stable and comfortable working conditions.
  • Social package.
  • Interesting work in an international environment and great opportunity of professional development.
  • Good atmosphere among young, dynamic and full of positive energy team.
About Unifeeder Group:

The Unifeeder Group is an integrated logistics company with the most comprehensive and best-connected feeder network and rapidly growing shortsea business in Europe, the Middle East, the wider Indian Subcontinent and Asia region with connectivity to more than 150 ports.

As a key player in global and regional supply chains, Unifeeder Group plays a critical role as a facilitator of integrated supply chains, by providing efficient and sustainable transport solutions. By expanding the network, coming up with innovative solutions, and being agile in day-to-day operations, Unifeeder Group continues to support customers to concentrate on their core business in an ever more competitive and integrated world.

Our Shortsea Services provide our European customers with fully multimodal door-to-door solutions, combining seaborne transportation with road and/or rail. When intra-European cargo is carried from door to door, seaborne transport is combined with rail and/or road into an integrated multimodal transport solution that optimizes the whole supply chain rather than each individual link.


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