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Service Optimization Specialist

Service Optimization Specialist

Function: Operations


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of a Service Optimization Specialist 


We are looking for the candidates willing to join us to work for great organization and our customer - Unilever



  • Quick resolution of cross-functional short & mid-term issues with market teams and Product Flow Orchestrator - Service risk identification and drive short term mitigation: Discuss issues and constraints with Customer Experience Team, Logistics Tower (allocation and transportation) team, Logistics planning team and the DC team and/ or raise ticket in Pega and collaborate with Product Flow Orchestrator on solution
  • Quick resolution of cross-functional short & mid-term issues with market teams and Product Flow Orchestrator - Provide feedback to market team(s) on service risks & mitigation status
  • Accountable for managing supply on time in full by collaborating with internal and external stakeholders, and managing exceptions to proactively mitigate risks - Proactive stock management & Reactive stock allocation
  • Ensures full information flow on relevant execution topics to Category Expert on service risks in an efficient and proactive way
  • Ensures availability of all relevant information for customer communication
  • Inter DC stock balancing
  • Takes on service optimization tasks in an agile manner across categories based on needs
  • Supports proactively in continuous improvements

Minimum qualifications

  • Very Good English min. B2
  • University degree (minimum Bachelor)
  • Experience in areas such as production scheduling, inventory management or supply/operations planning is preferred
  • Strong process development, improvement and implementation experience
  • Self-motivated and independent personality with strong negotiation & problem-solving skills
  • Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics
  • Well-developed interpersonal / communication skills
  • Working knowledge of ERP systems like SAP (Specific knowledge of SAP aATP module will be advantageous)
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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