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Maps Reporting Team Leader

Maps Reporting Team Leader

Type employment: full-time employment, 24/7 shift work


What we do


At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.


In Poland, our offices are located in Gdańsk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!


Key Responsibilities:
  • Managing and overseeing the activity of the team of 15 - 20 Maps Reporting Specialists.
  • Being responsible for their group day-to-day operation, managing time and effort as per SLAs.
  • Providing mentorship, guidance, and career development to team
  • Monitoring workflow for variations and making adjustments as necessary to meet requirements.
  • Policy clarification and repository, on-floor mentor support.
  • Implementing escalation channels in accordance with mutually agreed-upon procedures.
  • Influencing team strategy through effective communication, building action plans, execution of the improvement plans.
  • Managing attendance, forecasts, team level reporting activities.
To make this happen you need to have:
  • C1/C2 Level of English (spoken & written)
  • Willing to work in a shift-based work schedule (24/7).
  • Supervisory experience and experience managing projects to established requirements.
  • Experience working in a B2B environment.
  • Working knowledge of MS Excel / Spreadsheets in the areas like vlookup, pivot table, charts.
  • Excellent communication (verbal and written), facilitation and interpersonal skills.
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.
We offer:
  • Opportunity to be part of a global organization focused on development
  • Open-minded and multinational environment
  • Training & development opportunities including language courses
  • Professional development and clear career path
  • Full equipment and paid training provided from the first day of work
  • Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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