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Manager Application Support Engineer with German

Manager Application Support Engineer with German
Role Summary:

We are looking for Manager Application Support Engineers with German to join our expanding team, specializing in Java/J2ee for a reputational Automobile client. In this role, you should possess extensive experience in providing application support in a fast-paced environment. Top-notch application support engineers distinguish themselves by being proactive in providing application support.


About the team:
Application Development and Maintenance (ADM) practice has evolved over the years and is a very mature practice driving industrialization. In this digital era, application development has nurtured best practices following software craftsmanship principles and engineering practices including agile and DevOps. The focus is on application modernization enabled by accelerators and tools that enable smart engineering leveraging AI. Our software engineers have a breadth of skills from frontend to backend, databases, integration, and cloud technologies. Application maintenance services have also evolved significantly and our engineers leverage analytics to deliver AI Ops-based proactive and pre-emptive managed service. There is an increasing trend in embracing DevOps. Apart from development and maintenance, ADM practice also plays the key governing role with top-notch program management and service management practices.

As a part of ADM practice, you will deliver technology solutions for our clients through best-in-class engineering practices. You will build better and deliver better products!

About Yourself:
  • Providing software application support for Java/J2ee based applications.
  • Performing analyses on software application functionality and suggesting improvements for platform stability.
  • Monitoring incident/tickets for timely resolutions.
  • Maintain service levels for incident/tickets raised by clients.
  • Build necessary knowledge base for an effective and timely ticket resolutions.
  • Perform Incident Triaging and Problem Management on tickets raised by clients.
  • Liaise with other support teams and third party support for issue resolution.
  • Problem determination, workaround resolution, root cause analysis, major incident management.
  • Collaborate with offshore teams for smooth handovers between the time zones.
  • Act as Single Point of Contact for any support related escalations.
Required & nice to have Skills:
Must Haves:
  • Technical / programming languages.
  • 10 to 12 years of experience with:
    • Java.
    • SQL Service.
    • Spring Boot.
    • JDBC.
  • Experience with onsite/offshore team construct.
  • Working very closely with business stakeholders, architects, Product owners, Scrum Masters and the developer community.
  • Additional experience of the delivery process would be helpful.
  • Excellent Communication Skills.
  • Fluent in German and English as a Business Language.
Nice to Have/ Your chance to grow:
  • Having Angular experience is an advantage.
  • High learnability to learn and master several open-source and in-house built tools.
  • You feel comfortable working in a very dynamic environment in which changes are the only constant.
We offer:
  • Opportunity to be part of a global organization focused on development,
  • Open-minded and multinational environment,
  • Training & development opportunities,
  • Professional development and clear career path,
  • Employee referral program in place,
  • Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.

About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm.). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.