As a Learning Concierge, you will help customers plan and execute Cloud Learning Plan, providing them with best practice advice, scheduling training and reporting on training consumption. You will proactively manage a customers’ training investment through regular meetings and quarterly reviews.
2+ Years experience in the following areas:
- Program Coordination experience, preferably in learning / training environment
- Strong communication skills (proficient in English, written and spoken)
- Experience in support and troubleshooting technology
- High attention to detail
- Ability to prioritize multiple functions, tasks and requests and manage work on time
- Ability to lead reviews and monitor key success KPIs
- Proven ability to consistently and positively contribute in a fast-paced environment
- Proven project management, organizational and communication skills
- Robust conflict resolution skills
- Google Suite and workspace
- Calendar Management
- Mail, chat (group) management
- Act as a Single point of escalation for customer queries.
- Take the learners’ through their learning journey and provide periodic support and feedback on key learner’s issues
- Provide operational support such as responding to internal/external queries related to training schedules, course registrations etc
- Provide periodic report on Queries and issue
- Minimum - High school or equivalent academic or industry experience
- Preferred - Graduation or equivalent academic or industry experience
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
- Competitive salary with cafeteria benefits
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