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Country Hub Manager (Street View App)

Country Hub Manager (Street View App)
  • Interacts with partner leads/managers on a daily basis to ensure right staffing is provided for the respective country
  • Reviews field incidents on a daily basis and ensures all has been reported with proper action plans
  • Ensures all relevant field inventory has been supplied to drivers on ground without any delays
  • Ensure the partners are meeting all the metrics targets as agreed in contracts
  • Connects with invoicing and billing teams to ensure expenses are within budgets and all exceptions are approved with proper biz. justifications
  • Connects with MIS teams to ensure all driver time sheets are submitted accurately on a daily basis
  • Ensures device collection and safe storage once the program ends for the relevant market
  • Helps to create market closure report for the respective market once it ends
General Business & Stakeholder Management
  • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
  • Identify and suggest Business improvement opportunities.
  • Identify and drive opportunities to enhance service delivery and Customer experience.
  • Update trackers Create,Update tickets,service works, update required applications and tools.
  • Extensive Project Management of teams
  • Act as the first level of escalations and resolve the same to the satisfaction of the stakeholder and also ensure the Process Manager is informed of new issues.
  • Provide updates and submit reports related to own area of work.
  • Knowledge Management,Ensure SOPs are reviewed per the agreed frequency.
  • Customer Relationship Management, Provide information, educate customer troubleshoot probe and fix issues.
  • Manage stakeholder relationships.
  • Ensure Team Productivity levels are achieved as per the targets set year on year.
  • Process Improvements and Process Adherence,Provide information, educate customer troubleshoot probes and fix issues.
  • Ensure process delivery in the respective groups is as per the SLAs.
  • Complete all mandatory training and certifications for self and team.
  • Implement communication structure to ensure process and procedural updates are shared effectively.
  • Lead and contribute towards process excellence initiatives.
  • Ensure Utilization is greater than 85% or achieve the targets set by the Organisation.
  • Reporting to the manager on performance status and any escalations.
  • Guide and mentor team members from a process perspective to ensure delivery of SLAs
  • Field Operations experience managing global locations
  • Conduct team building activities to enhance motivation.
  • Conduct knowledge transfer sessions for new joiners in the team.
  • Support recruitment efforts for the team.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.
  • Provide work direction and guidance to team members.
  • Establish systems and procedures in the team.
  • Allocate work and tasks to the team.
  • Report to the manager on performance status and any escalations.
  • Facilitate and participate proactively in knowledge sharing sessions.
  • Conduct team building activities to boost motivation.
  • Conduct process training or refresher training if required.
  • Review Quality scores/ provide feedback/ recommend refresher training if necessary
  • 10% in-country travel may be needed
Your profile
  • 5 - 6 years of experience in handling teams.
  • Field operations knowledge is a plus
  • Knowledge of different tools/application required
  • Planning, organizing, prioritizing and time management skills
  • Good Knowledge of MS-office, Excel and Data Crunching/ Analysis
  • Flexibility to work in different shifts (if required)
  • Eye for details with good written and verbal communication
We offer
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Employee Assistance Program- emotional and wellness support
  • Opportunities to develop: co-financed training programs, free training platforms
  • Opportunity to make a difference: volunteering programs
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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