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Logistics Customer Service Specialist / Freight Forwarder

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group – Poland’s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.
For one of our Clients, we are currently looking for:
Logistics Customer Service Specialist / Freight Forwarder
Place of work:Gdynia
Ref. no: 0072720
Responsibilities

Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.

 

In addition, you will:

  • Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
  • Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
  • Coordinate with the commercial organization on customer commitments and forecasts
  • Advise management on potential service failures and trends
  • Drive continuous improvement to satisfy customers and ensure we do things better and smarter
  • Support the digitization agenda by positively influencing customers uptake of new e-features
Job requirements
We are looking for

You possess excellent planning skills, and you have the ability to juggle different tasks at the same time without losing the bigger picture. Also, you love delivering great customer experience and your well-developed communications skills allow you to tackle any issues with a smile and quickly identify the right solution.

 

Moreover, you:

  • Preferably come with a background as freight forwarder and/or logistics supply chain role.
  • Preferably have previous experience working with EDI/SAP.
  • Have previous customer experience from a customer-facing role
  • Like spotting ways to optimize existing processes
  • Speak and write English effortlessly, and you are also fluent in Polish
What we offer
  • Stable employment
  • Working hours 8:00-16:00
  • Hybrid work model
  • Benefits: private medical care, sports card, life insurance
  • Annual bonus

Pursuant to existing law, LeasingTeam Professional does not charge candidates for taking part in recruitment processes. Please be kindly informed we will only contact selected Candidates.

Employment Agency – license no. 16 570
www.ltprofessional.pl