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Back Office Specialist with Danish

Back Office Specialist with Danish

Function: Operations

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of the Back Office Specialist with Danish


  • Back-office operations support, exception management, investigate/ resolve system errors,
  • Allocate tasks to internal teams as per requested by the customer,
  • Provide support to UW (e-mail / chat) & resolve their queries on products/ offerings,
  • Lead system stop and provide approval as per company guidelines,
  • Handle policy issuance / maintenance activities,
  • Communicate with customer (e-mail / chat) & process their requests in systems,
  • Communicate (phone/ e-mail) with vendors/ partners to solve their queries,
  • Contact other insurance companies to seek prospect’s existing insurance details,
  • Maintain customer records in internal systems,
  • Interaction with internal teams like products/ claims over emails,
  • To carry out other functions and responsibilities settled by the Employer.
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Successfully graduating the training plan dedicated to the position and the tasks.
  • Very good knowledge of Danish min. C1
  • Communicative level of English
  • Good MS Office (especially MS Excel) knowledge
  • Personal culture and ability to deal with the client properly
  • High School graduate at least.
  • Familiarity with ERP systems.
  • Professional experience in Care or Non-Life insurance processes / Customer Service/ Policy Admin/ sales support experience (not mandatorily)
  • Good interpersonal skills and ability to work well with a broad range of personality styles and types.
  • Ability to handle pressure
We offer
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.

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